Embassy Jewel AG
Grendelstrasse 2
6004 Luzern

Phone: +41 (0)41 418 20 80

Embassy Jewel AG – General Terms and Conditions


1. Ordering 

On request, a confirmation e-mail containing a link for payment by credit card is sent to the customer on receipt of a purchase or servicing/repair order. Purchase orders are binding on both parties once payment has been received. Servicing/repair orders are also binding once the customer signs the estimate of costs.


2. Prices 

Our prices are in Swiss francs (CHF) and include Value Added Tax at  the prevailing rate. Our VAT number is CHE-105.915.433.


3. Shipping / invoicing / customs charges / payment 

Delivery within Switzerland is free of charge. For deliveries abroad, we charge for shipping via courier (DHL, FedEx) or the standard post (after checking with the customer first). The shipping costs and any customs charges are shown separately on the invoice.

Deliveries to customers resident abroad are free from Swiss VAT (export price). However, customers abroad may be subject to their own country's customs and VAT charges, for which customers are directly responsible.

Use and risk are transferred to the customer with the dispatch of the goods in question. The goods are insured by Embassy Jewel AG's insurers while in transit provided the shipping is in accordance with our guidelines.

When paying with Saferpay, your payment data is processed by SIX Payment Services Ltd, Hardturmstrasse 201, 8005 Zurich (hereinafter “SIX”) as part of the payment processing. You can find more information about data protection on the SIX website at


4. Guarantees from third parties 

Manufacturers provide a guarantee in accordance with their terms and conditions. We supply the customer with a guarantee certificate and handle claims under the guarantee without admission of liability.


Our address for returns:

Embassy Jewel AG, Grendelstrasse 2, CH – 6004 Lucerne, Switzerland, tel. +41 41 418 20 80


5. Warranty of Embassy Jewel AG 

Where a claim is made against Embassy Jewel AG itself for material defects, the warranty is limited to remedying the defect (repair and, if necessary, improvement). If the defects are irreparable, Embassy Jewel AG will provide a replacement of equal value. Price reductions and contact amendments are excluded.

Our warranty for new products is limited to two years, for repairs to one year.

Shipping charges will be borne by Embassy Jewel AG during the guarantee period. Shipping charges will be borne by the customer outside the guarantee period.

Provided the shipping complies with our guidelines, the goods are covered by our insurers.


6. Law and place of jurisdiction 

All contractual relations between Embassy Jewel AG and its customers are subject to and construed in accordance with Swiss law. The United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention/CISG) is excluded.

The sole place of jurisdiction is Lucerne, Switzerland.


Version of these GTCs: 06.02.2014

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