Watch service. Customer service. Quality.

Inside of every watch, tucked into the smallest space sits a true technical marvel, namely a precise and delicate movement. It requires first-class service and care to be able to perform accurately over the years. Anita Enna and our watchmaker team are passionately dedicated to the care for these masterpieces of mechanics, be it for general check, a battery change, a revision, an urgent repair or expert advice.

Revision

A revision to a mechanical watch is the same as a regular service is to a car. We recommend that a watch with mechanical movement be revised and tuned every 4-6 years. After that, your good as new wristwatch is ready to accompany you to new adventures.

  • Checking and analysing the movement
  • Stripping the movement
  • Removing hands and dial
  • Completely disassembling the movement
  • Cleaning all movement parts
  • Checking all movement parts (optical and technical function)
  • Replacing/remanufacturing worn movement parts
  • Assembly and oiling of movement parts
  • Regulating the movement
  • Setting dial and hands
  • Checking all functions of the movement
  • Dismantle watch case
  • Refurbishing and cleaning case parts
  • Replacing all seals
  • Mounting the case
  • Casing the movement
  • Check waterproofness
  • Attaching the strap
  • Final inspection

Revision

A revision to a mechanical watch is the same as a regular service is to a car. We recommend that a watch with mechanical movement be revised and tuned every 4-6 years. After that, your good as new wristwatch is ready to accompany you to new adventures.

  • Checking and analysing the movement
  • Stripping the movement
  • Removing hands and dial
  • Completely disassembling the movement
  • Cleaning all movement parts
  • Checking all movement parts (optical and technical function)
  • Replacing/remanufacturing worn movement parts
  • Assembly and oiling of movement parts
  • Regulating the movement
  • Setting dial and hands
  • Checking all functions of the movement
  • Dismantle watch case
  • Refurbishing and cleaning case parts
  • Replacing all seals
  • Mounting the case
  • Casing the movement
  • Check waterproofness
  • Attaching the strap
  • Final inspection

Battery change

If the second hand of your electronic watch jumps only sporadically or the watch has completely stopped, it is necessary to replace the battery. When changing batteries, Embassy will perform the following tasks:

  • Stripping the movement
  • Cleaning contacts
  • Measuring electronics
  • Replacing battery
  • Cleaning the case and bracelet
  • Casing the movement
  • Testing waterproofness
  • Checking and adjusting bracelet and buckle

Battery change

If the second hand of your electronic watch jumps only sporadically or the watch has completely stopped, it is necessary to replace the battery. When changing batteries, Embassy will perform the following tasks:

  • Stripping the movement
  • Cleaning contacts
  • Measuring electronics
  • Replacing battery
  • Cleaning the case and bracelet
  • Casing the movement
  • Testing waterproofness
  • Checking and adjusting bracelet and buckle

Repair

Repair Our watchmaker checks your watch and makes an initial assessment of repair and maintenance needs. Our watch studio is furnished with the required infrastructure and the necessary equipment to check the performance parameters of your watch and to carry out most minor and common repairs on site. If an on-site repair is not advisable, we will hand over your timepiece to the respective manufactory for an estimate. Thanks to our longstanding relationships with our brand partners, we enjoy priority status for repair scheduling. The manufactory usually needs 6 to 8 weeks for repairs.

Repair

Repair Our watchmaker checks your watch and makes an initial assessment of repair and maintenance needs. Our watch studio is furnished with the required infrastructure and the necessary equipment to check the performance parameters of your watch and to carry out most minor and common repairs on site. If an on-site repair is not advisable, we will hand over your timepiece to the respective manufactory for an estimate. Thanks to our longstanding relationships with our brand partners, we enjoy priority status for repair scheduling. The manufactory usually needs 6 to 8 weeks for repairs.

Care and maintenance of MIH Watches

To ensure that your MIH watch displays time and date precisely for decades, we recommend that you have it serviced completely every four to six years, as with any mechanical timepiece. After this work, your Museum watch will practically be like new again. If you use your MIH watch regularly for swimming or water sports, we recommend carrying out a water tightness check with a watchmaker every summer. Should this be negative, send the watch in for a water tightness service, and we will ensure your continued swimming enjoyment.

  • Complete overhaul incl. glass bead blasting of the housing: CHF 800.-
  • Complete overhaul without glass bead blasting of the housing: CHF 650.-
  • Waterproofness service: CHF 130.-
  • Case brush-up: CHF 150.-
  • Replace dial & date ring: CHF 150.-
  • Replace crown: CHF 100.-
  • Replace case tube: CHF 100.-
  • Replace pusher: CHF 100.-
  • Replace glass: CHF 150.-
  • Replace dase back glass: CHF 80.-
  • Replace rubber strap: CHF 70.-
  • Replace buckle: CHF 120.-

Costs incl. 7.7% VAT without shipping costs.

Order MIH watch strap online:

Care and maintenance of MIH Watches

To ensure that your MIH watch displays time and date precisely for decades, we recommend that you have it serviced completely every four to six years, as with any mechanical timepiece. After this work, your Museum watch will practically be like new again. If you use your MIH watch regularly for swimming or water sports, we recommend carrying out a water tightness check with a watchmaker every summer. Should this be negative, send the watch in for a water tightness service, and we will ensure your continued swimming enjoyment.

  • Complete overhaul incl. glass bead blasting of the housing: CHF 800.-
  • Complete overhaul without glass bead blasting of the housing: CHF 650.-
  • Waterproofness service: CHF 130.-
  • Case brush-up: CHF 150.-
  • Replace dial & date ring: CHF 150.-
  • Replace crown: CHF 100.-
  • Replace case tube: CHF 100.-
  • Replace pusher: CHF 100.-
  • Replace glass: CHF 150.-
  • Replace dase back glass: CHF 80.-
  • Replace rubber strap: CHF 70.-
  • Replace buckle: CHF 120.-

Costs incl. 7.7% VAT without shipping costs.

Order MIH watch strap online:

Frequently Asked Questions

We recommend bringing the patient (your watch) into one of our shops. Our watchmaker conducts a preliminary analysis. If our studio cannot carry out the work, we send the watch to the manufactory. The service center creates a cost estimate. If this is accepted, it usually takes at least 6 – 8 weeks until the timepiece (revised/repaired) returns to Embassy. Our watchmaker performs a final quality control. We will then contact you so that we can get your watch back to you as soon as possible.

Yes, that is basically possible. However, please note the following: Always attach a note to the watch, with the information what will not work properly. If you send us a watch from abroad, especially from the US, special forms are needed. We are happy to assist you. Under no circumstances should you send us a package unannounced from abroad. Because there may be issues at the border, which could cause fees and delays.

Address: Embassy Jewel AG | Uhrenatelier | Grendelstrasse 2 | CH-6004 Lucerne

A battery change costs CHF 40.00. The watch can be picked up after 48 hours. For an additional express fee of CHF 20.00, the watch is ready to wear within 3 hours.

We accept all major credit cards such as Visa, MasterCard, American Express, etc. You can also pay the repair by cash or in advance.

The service takes four weeks, and the following work is carried out:

– Breakdown of the movement into all individual parts, cleaning, replacement of worn parts, assembly, oil and lubricant.
– Replacement of all gaskets.
– Glass bead streaming and cleaning of the housing.
– Control of the accuracy of the movement, swing amplitude, and all functions.
– Control of the power reserve over 42 hours.

Price: CHF 800,00 (incl. 7.7% VAT, plus shipping costs).

We are here for you

Does your watch no longer work as desired; did it get some scratches over time or would you like to indulge in a new watch bracelet for a change? Come to us. We are happy to take care of your watch in one of our shops and realize your wishes. We look forward to seeing you soon.

uhrenatelierembassy.ch

Tirza Vogel
Customer service agent