Watch service. Customer service. Quality.

Inside of every watch, tucked into the smallest space sits a true technical marvel, namely a precise and delicate movement. It requires first-class service and care to be able to perform accurately over the years. Anita Enna and our watchmaker team are passionately dedicated to the care for these masterpieces of mechanics, be it for general check, a battery change, a revision, an urgent repair or expert advice.

Revision

A revision to a mechanical watch is the same as a regular service is to a car. We recommend that a watch with mechanical movement be revised and tuned every 4-6 years. After that, your good as new wristwatch is ready to accompany you to new adventures.

  • Checking and analysing the movement
  • Stripping the movement
  • Removing hands and dial
  • Completely disassembling the movement
  • Cleaning all movement parts
  • Checking all movement parts (optical and technical function)
  • Replacing/remanufacturing worn movement parts
  • Assembly and oiling of movement parts
  • Regulating the movement
  • Setting dial and hands
  • Checking all functions of the movement
  • Dismantle watch case
  • Refurbishing and cleaning case parts
  • Replacing all seals
  • Mounting the case
  • Casing the movement
  • Check waterproofness
  • Attaching the strap
  • Final inspection

Revision

A revision to a mechanical watch is the same as a regular service is to a car. We recommend that a watch with mechanical movement be revised and tuned every 4-6 years. After that, your good as new wristwatch is ready to accompany you to new adventures.

  • Checking and analysing the movement
  • Stripping the movement
  • Removing hands and dial
  • Completely disassembling the movement
  • Cleaning all movement parts
  • Checking all movement parts (optical and technical function)
  • Replacing/remanufacturing worn movement parts
  • Assembly and oiling of movement parts
  • Regulating the movement
  • Setting dial and hands
  • Checking all functions of the movement
  • Dismantle watch case
  • Refurbishing and cleaning case parts
  • Replacing all seals
  • Mounting the case
  • Casing the movement
  • Check waterproofness
  • Attaching the strap
  • Final inspection

Battery change

If the second hand of your electronic watch jumps only sporadically or the watch has completely stopped, it is necessary to replace the battery. When changing batteries, Embassy will perform the following tasks:

  • Stripping the movement
  • Cleaning contacts
  • Measuring electronics
  • Replacing battery
  • Cleaning the case and bracelet
  • Casing the movement
  • Testing waterproofness
  • Checking and adjusting bracelet and buckle

Battery change

If the second hand of your electronic watch jumps only sporadically or the watch has completely stopped, it is necessary to replace the battery. When changing batteries, Embassy will perform the following tasks:

  • Stripping the movement
  • Cleaning contacts
  • Measuring electronics
  • Replacing battery
  • Cleaning the case and bracelet
  • Casing the movement
  • Testing waterproofness
  • Checking and adjusting bracelet and buckle

Repair

Repair Our watchmaker checks your watch and makes an initial assessment of repair and maintenance needs. Our watch studio is furnished with the required infrastructure and the necessary equipment to check the performance parameters of your watch and to carry out most minor and common repairs on site. If an on-site repair is not advisable, we will hand over your timepiece to the respective manufactory for an estimate. Thanks to our longstanding relationships with our brand partners, we enjoy priority status for repair scheduling. The manufactory usually needs 6 to 8 weeks for repairs.

Repair

Repair Our watchmaker checks your watch and makes an initial assessment of repair and maintenance needs. Our watch studio is furnished with the required infrastructure and the necessary equipment to check the performance parameters of your watch and to carry out most minor and common repairs on site. If an on-site repair is not advisable, we will hand over your timepiece to the respective manufactory for an estimate. Thanks to our longstanding relationships with our brand partners, we enjoy priority status for repair scheduling. The manufactory usually needs 6 to 8 weeks for repairs.

Care and maintenance of MIH Watches

Damit ihre MIH-Uhr über Jahrzehnte hinweg richtig Zeit und Datum anzeigt, empfehlen wir, wie bei jeder mechanischen Uhr, alle vier bis sechs Jahre einen Komplettservice durchführen zu lassen. Nach dieser Arbeit wird Ihre Museumsuhr praktisch wieder wie neu sein. Falls Sie Ihre MIH-Uhr regelmässig zum Schwimmen oder Wassersport benutzen, empfehlen wir jeweils im Sommer bei einem Uhrmacher eine Wasserdichtheitskontrolle durchzuführen. Sollte diese negativ ausfallen, ist es ratsam, die Uhr für den Wasserdichtheitsservice einsenden.

  • Complete overhaul incl. glass bead blasting of the housing: CHF 800.-/li>
  • Complete overhaul without glass bead blasting of the housing: CHF 700.-
  • Waterproofness service: CHF 130.-
  • Case brush-up: CHF 150.-
  • Replace dial & date ring: CHF 150.-
  • Replace crown: CHF 100.-
  • Replace case tube: CHF 100.-
  • Replace pusher: CHF 100.-
  • Replace glass: CHF 150.-
  • Replace dase back glass: CHF 80.-
  • Replace rubber strap: CHF 150.-
  • Replace buckle: CHF 150.-

Costs incl. 7.7% VAT without shipping costs.

Order MIH watch strap online:

Care and maintenance of MIH Watches

Damit ihre MIH-Uhr über Jahrzehnte hinweg richtig Zeit und Datum anzeigt, empfehlen wir, wie bei jeder mechanischen Uhr, alle vier bis sechs Jahre einen Komplettservice durchführen zu lassen. Nach dieser Arbeit wird Ihre Museumsuhr praktisch wieder wie neu sein. Falls Sie Ihre MIH-Uhr regelmässig zum Schwimmen oder Wassersport benutzen, empfehlen wir jeweils im Sommer bei einem Uhrmacher eine Wasserdichtheitskontrolle durchzuführen. Sollte diese negativ ausfallen, ist es ratsam, die Uhr für den Wasserdichtheitsservice einsenden.

  • Complete overhaul incl. glass bead blasting of the housing: CHF 800.-/li>
  • Complete overhaul without glass bead blasting of the housing: CHF 700.-
  • Waterproofness service: CHF 130.-
  • Case brush-up: CHF 150.-
  • Replace dial & date ring: CHF 150.-
  • Replace crown: CHF 100.-
  • Replace case tube: CHF 100.-
  • Replace pusher: CHF 100.-
  • Replace glass: CHF 150.-
  • Replace dase back glass: CHF 80.-
  • Replace rubber strap: CHF 150.-
  • Replace buckle: CHF 150.-

Costs incl. 7.7% VAT without shipping costs.

Order MIH watch strap online:

Frequently Asked Questions

Am besten kommen Sie mit dem „Patienten“ (Ihrer Uhr) in einem unserer Geschäfte vorbei. Unser Uhrmacher erstellt eine erste Analyse. Kann unser Atelier die Arbeiten nicht ausführen, senden wir die Uhr zur Manufaktur. Das Servicecenter erstellt einen Kostenvoranschlag. Wird dieser angenommen, dauert es in der Regel mindestens 6 – 8 Wochen bis die Uhr (revidiert/repariert) zu Embassy zurückkehrt. Unser Uhrmacher führt eine Qualitätskontrolle durch. Danach kontaktieren wir Sie, damit Ihre Uhr schnellstmöglich wieder zu Ihnen zurückkehrt.

Yes, that is basically possible. However, please note the following: Always attach a note to the watch, with the information what will not work properly. If you send us a watch from abroad, especially from the US, special forms are needed. We are happy to assist you. Under no circumstances should you send us a package unannounced from abroad. Because there may be issues at the border, which could cause fees and delays.

Address: Embassy Jewel AG | Uhrenatelier | Grendelstrasse 2 | CH-6004 Lucerne

A battery change costs CHF 46.00. The watch can be picked up after 48 hours.

We accept all major credit cards such as Visa, MasterCard, American Express, etc. You can also pay the repair by cash or in advance.

The service takes four weeks, and the following work is carried out:

– Breakdown of the movement into all individual parts, cleaning, replacement of worn parts, assembly, oil and lubricant.
– Replacement of all gaskets.
– Glass bead streaming and cleaning of the housing.
– Control of the accuracy of the movement, swing amplitude, and all functions.
– Control of the power reserve over 42 hours.

Price: CHF 800,00 (incl. 7.7% VAT, plus shipping costs).

Wir sind für Sie da

Läuft Ihre Uhr nicht mehr wie gewünscht, hat sie über die Zeit einige Kratzer bekommen oder möchten Sie sich zur Abwechslung einfach mal ein neues Uhrenarmband gönnen? Kommen Sie auf uns zu. Gern nehmen wir Ihre Uhr in einem unserer Geschäfte entgegen und kümmern uns um Ihre Wünsche.

Wir freuen uns auf Sie – bis bald.

uhrenatelierembassy.ch

Tirza Vogel
Kundendienst